Revocation and Returns

As a consumer, you have the right to revoke your contractual declaration in accordance with the following instructions:

Revocation Guidelines & Instructions

Right of Revocation:

You have the right to revoke this contract within 14 days without giving reasons. The revocation period is 14 days from the day on which you or a third party you have designated, who is not the carrier, took or has taken possession of the last assigned goods. In order to exercise your right of revocation, you must inform us (Custom Junkies, Allgaeustrasse 10, 88145 Opfenbach, Germany, phone +49 8385 9224347, email: of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent by post, e-mail or via our contact form). You can use the attached sample revocation declaration form, but this is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notice of the exercise of the revocation right before the expiry of the revocation period.

Consequences of Revocation:

If you revoke this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within 14 days from the day we receive notice of your revocation of this contract. We will use the same means of payment and the same currency for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund. We may refuse to refund until we have received the returned goods or until you can prove that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case within 14 days at the latest from the day on which you notify us of the revocation of this contract. The deadline is met if you dispatch the goods before the expiry of the 14-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods which is not necessary for checking the nature, properties and functioning of the goods.

End of Revocation Instructions

Sample Revocation Declaration Form

To: Custom Junkies, Allgaeustrasse 10, 88145 Opfenbach, Germany

I hereby revoke the contract concluded with me for the purchase of the following item(s):
Ordered on:
Received at:
Name of consumer:
Consumer's address:
Consumer's signature (only for notification on paper):